Returns Policy

Please note that we do not accept returns on purchased goods except under the specific conditions outlined below.

We offer a 5-day return window, meaning you may request a return within 5 days of receiving your item only if the item is defective, damaged, or incorrect.

Any issue must be reported to us within 2 days of receiving the product, together with clear photos and videos showing the reason for the return. Any claims made after 2 days of receiving the product will not be eligible for a return.

To Be Eligible for a Return

• The item must be unused and unworn, with all tags intact, and returned in its original packaging.
• A receipt or proof of purchase is required.
• In cases of damage, defects, or incorrect items, you must provide a video clearly showing the package being opened and the issue with the item. This will help us verify the claim and process your request efficiently.

To request a return, please contact us at elegancestudio.online@gmail.com. If your return is approved, we will provide you with return shipping instructions and, where applicable, a return shipping label.

Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item is damaged, defective, or different from what you ordered, please contact us within 2 days of delivery and provide a video of the package being opened, clearly showing the issue.

Claims submitted more than 2 days after delivery will not be eligible for a return under this policy.

This evidence is required to assess your claim and determine the appropriate resolution.

Non-Returnable Items

We do not accept returns for the following:

• Sale items or gift cards
• Custom-made or personalised items
• Perishable goods, such as food or flowers
• Personal care or beauty products
• Hazardous, flammable, or regulated materials

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you must first request a return, if eligible, and then place a new order once your return request has been approved.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery, subject to applicable consumer protection laws.

Returned items must be unused and unworn, in their original condition and packaging, with all tags intact and accompanied by proof of purchase.

For returns relating to a damaged, defective, or incorrect item, please inform us within 2 days of receiving the product and provide the required photos and video evidence.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at elegancestudio.online@gmail.com.